Terms & Conditions

We reserve the right to reject any order you place with us for any reason. 

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.


While we do our best, we cannot guarantee that the pictures exactly represent or describe the item shown on the website. Information is provided by the publisher.

Information on this website is subject to change without notice.

All trademarks appearing on this website are the property of their respective owners. The use of any of Book House’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Book House’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Book House. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Book House.


This contract is governed by the laws of New Zealand and such other laws which are applicable in the country where the consumer is resident.


We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances.  We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

For more information about delivery charges and times see our Delivery Information page.


Prices online are exclusive of delivery charges. Prices are subject to change without notice.


Book House reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Book House will notify you of any error in pricing and you may elect to not purchase any Book's where the price has been corrected.


Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.


All orders placed by 2pm (NZT) on a working day will be dispatched from our warehouse on the same day and delivered within 2-3 business days. Orders placed after 2pm will be processed the following business day.  If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.


You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.


We want you have the best online shopping experience, so if you have any problems with your order, please email sales@bookhouse.co.nz.